Privacy Policy

Last Updated: October 2026

1. Introduction

At AINNECT, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI call-handling platform and services.

2. Information We Collect

We collect information that you provide directly to us, such as your contact details, business information, and any data uploaded to train our AI receptionists. We also automatically collect technical data regarding your use of our platform to improve performance and security.

3. Data Processing

Data processing is conducted to facilitate high-efficiency AI call handling.

We may process: Phone numbers and contact details. Call transcripts. Communication metadata (e.g. timestamps, call duration).

We do not sell or independently source personal data. We retain data only as long as necessary to provide our services and meet legal obligations.

4. Data Use and Collection

We process data to:

Route and manage calls. Provide AI-based call handling and responses. Deliver customer service and lead qualification. Maintain service quality and performance.

Data is collected when:

End users contact our clients (inbound calls). Clients provide customer details for communication purposes. Users submit details via client websites or services.

Our clients are responsible for ensuring lawful collection of this data.

5. Your Rights

You have the right to access, correct, or delete your personal information held by AINNECT. You may also object to processing or request data portability. To exercise these rights, please contact our support team at info@ainnect.co.uk

End users can opt out of communications by:

Informing the business directly
Making a verbal request during a call
Using messaging opt-outs (e.g. replying “STOP”) where applicable

6. Changes to This Policy

AINNECT reserves the right to update this Privacy Policy at any time. We will notify you of significant changes by posting the new policy on this page and updating the 'Last Updated' date at the top.

If you have any questions about this Privacy Policy, please contact us at info@ainnect.co..uk